Frequently Asked Questions

We've designed a more flexible way for you to collaborate with us. You have two options to choose from:

Integrate with Your System: If you already have a project management system in place, you can onboard your assigned project manager into your system. They'll seamlessly adapt to your workflow. When you need WordPress tasks done, simply submit them within your project management environment. All communication about the tasks, updates, and delivery notifications will smoothly occur within your chosen system.

Use Our Custom PM Tool: Alternatively, you can opt to use our custom project management (PM) tool. It's easy to use and tailored to your needs. Submit your WordPress tasks within this tool. All communication, updates, and notifications will continue to be handled within our PM tool. You can get a glimpse of how it works by checking out our demo. And, don't worry – you'll still receive email notifications for task updates.

No matter which route you select, collaboration remains efficient. You input tasks, and we take care of the rest. We'll provide daily progress comments, update you upon task completion, and eagerly await your feedback. For more detailed information about different types of tasks, such as new website development, monthly maintenance (including tips on creating WP Care Plans for your clients), and support services, explore our FAQ section.

Yes, you can create and assign an unlimited amount of tasks to our WP Experts. We’ll handle one task at a time. Once the task on hand is complete, we’ll proceed with the next task. Unlike our market competitors, we do not limit the type of task or time limit for each task.

For our internal management of the team and to be fair with all clients, on the pricing page, we have provided a general range of time in hours WordPress developers spend on your tasks per day.

We’re fair, and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client, and we will let you know if you’re stretching the friendship.

Every website is different, depending on the number of pages, complexity of the design, third party integrations, custom theme vs. using page builders, and functionalities outside of WordPress core. We have dedicated testers in our team who test work before delivery, which also adds to the timeline. We can only give ballpark estimates from our experience.

• You can get two landing pages developed in one week of a starter plan.
• Typically a five unique template page website takes 3 weeks on our Pro package.
• Custom designed sites with a custom theme and custom field (ACFPro) typically takes 3 weeks on our Business plan.

You can send us any type of task that is related to WordPress, Design, SEO, PPC, and Shopify. Tasks within WordPress can be, for example, new website development, customization requests, debugging, resolving conflicts with other plugins, fixing bugs, site security, theme updates, plugin updates, content migration, website migration, On-Page SEO, and working with page builders.

For Shopify, we can help with new website development, configuration, integration and connection with 3rd party platforms. Any task requiring custom Shopify application build will be out of scope.

You can check the full lists of different services you can access with your plan. We do not restrain our clients on the type of development task they can assign.

We primarily work with web and digital agencies, contractors, consultants and freelancers. Our typical agency partner has at least 3 active clients.

Our agency partners choose to work with us because either they are time-strapped or need more expert WP resources on their team.

That depends. To help you understand how WP Pilots can free up your time, we have listed some examples of the small, medium, large, and new/redesign of website tasks on the pricing table under “Sample Tasks”. Small and medium tasks have a typical turnaround time of 24-48 hours, and the type of task determines it. There is no task too big for us to handle.

As our plan says, we do offer truly unlimited tasks. You can assign any type of WP tasks that you want without any time constraints. Our plans are not limited to only the support and maintenance of websites. We also include new site development, plugin customization, plugin development, custom theme creation, data migration, server setup, and custom fields.

After building our web agency in both Wyoming and Noida, India, we wanted to find a way to help other agencies. So we took our team of highly qualified WordPress developers and launched a white-label WordPress partner program for growing agencies. It was a huge success, and we were able to deliver results on time every time to our partner agencies.

Inspired by the success of our white label WP program, we launched WP Pilots to help more agencies grow. For some agencies, we are the core dev team for all things WordPress, and for some, we are on the bench and ready to get tasks done.

Of course! You are welcome to upgrade to one of our larger plans. For more than 100 websites to support and maintain per month, contact us for more details.

We are 100% focused on helping those with WordPress websites of all shapes and sizes, including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce, and e-Learning sites. Our team has experience working on over 500+ different types of WordPress sites. If you require support with Shopify sites, kindly reach out to your assigned project manager and we might also provide support with Shopify after reviewing the project needs and availability of the team.

We have created a project coding brief template that covers areas such as client info, asset sharing, plugin preferences, deadline, functionality notes, page designs, and plugin license. Our coding brief has been tested with over 100+ projects to ensure it’s the best effective way to transfer your project discovery notes over to our team in one standard format.

Once the project brief is filled out and reviewed, our team will create each page or significant areas of the website as separate tasks in our PM tool. We will get started working on the task based on priority and offer daily comments on tasks.

We have a different version of a brief coding template for woocommerce based e-commerce websites.

Website retainers and WP Care Plans are an essential part of the agency's offerings. It helps to ensure your client websites are secure, updated, backed up, not broken, and ready to generate leads and support marketing activities.

We have crafted dedicated systems and processes to support the monthly maintenance of WP websites. Check out our WP Care plan page for more details. You could also request for on-going maintenance to your project manager under the development plan if you prefer to use your tools and systems.

We can assist you with managing multiple clients and tasks. We have a project management tool wherein you could create tasks for different clients and set the priority order basis on which our team would work and provide daily updates. If you already have a project management tool established within your organization, our project manager will work within your systems and workflow to help you manage clients and their tasks.

There is no limitation on the number of revisions you can get for any given task. Our team of developers and designers are dedicated to providing you 100% work satisfaction.

We use LastPass for sharing site credentials and account details, which is much more secure and manageable across teams compared to sharing it via emails, texts, or comments. You can share all the credentials to our LastPass account id: access@wppilots.com. We usually need the WordPress admin credentials and FTP account details to work on any project.

We can help with all SEO of your website except the content. We can also help make recommendations regarding SEO tools within WordPress and help you set those tools on your website.

We have offices in Wyoming, USA, and Noida, India. All of our development tasks are carried out from 12:30 AM to 9:30 AM (EST time zone), so you have all your tasks completed and ready to share with your clients every morning. Your assigned Project Manager will be working during your timezone to collaborate better with you. Project Managers work during 5:30 AM to 3:00 PM (EST time zone).

Yes, we do. You can always schedule a call with your dedicated Project Manager to discuss any tasks or projects. We use Zoom for voice and video conferencing.

Once you sign up, you will receive an email within 1 hour from our side with all the onboarding details and access to our PM tool which would help you get started quickly and assign the tasks. Your account manager would introduce you to your dedicated project manager and would request an onboarding call within 12 hours of signup.

Our goal is to be more accommodating to your changing needs rather than locking you down to any plans. You can downgrade when you do not need the help and upgrade when there is a surge in demand.

• Upgrade: You can log in to our PM Tool and choose to upgrade your plan anytime. Your next billing date will remain the same, and you will be charged prorated (partial period) to be upgraded on a new plan till the next billing date.

Example: You purchased a STARTER plan on April 15th, and your next billing renewal date is on May 15th. You can choose to upgrade to a PRO plan on May 7th. You will be charged prorated to be on PRO from May 7th to 15th. Your next billing date will remain May 15th the same as before. On May 15th, you will be charged for the PRO plan.

• Downgrade: You can log in to our PM Tool and choose to downgrade your plan at any time. You will not be issued a refund, but instead, you would get credit on your next month's bill payment.

Example: You purchased a PRO plan on April 15th, and your billing renewal date is on May 15th. You can choose to downgrade to the STARTER plan on May 7th. You will not be refunded, and your billing date would remain the same, instead, the amount would be credited to your next bill due on May 15th and you will be charged for the STARTER plan minus the credit amount for the period of May 7th to May 15th.

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.

We have a 14-day risk free period to test our services during sign up. If you do not wish to proceed with our services, a refund will be issued for your order on request.

There are no lock-in contracts, and all of our plans are month-to-month, which means you can cancel any time before the start of your next billing cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.

For any other queries not covered in FAQ, you can always write to us at hello@wppilots.com or schedule a call with us.

We have done our best to describe all frequently asked questions on this list. You can always schedule a call with us to learn more.

On our PM tool, we provide all important information and links right on the dashboard, such as links to the google drive shared folder, monthly website maintenance checklist, sample project coding brief, and tutorials. If you wish to onboard your dedicated project manager from WPPilots to your workflow, you can easily do with with scheduling a call with your project manager.

Yes, you can sign up for any of our Dev plans and cancel the plan upon the project completion or you can sign up for the bucket plan (with one-year validity) for one-time projects.

We're excited to announce that we've expanded our development plans to include Shopify support. Our Shopify services are designed to help you keep your store up-to-date and looking great. Here's what we can do for you:

• Updating Content: Need to refresh your product listings, blog posts, or any other content on your site? We've got you covered.
• Customizing Liquid Templates: If you're looking to tweak the look and feel of your Shopify store, our team can customize your Liquid templates to match your brand's vibe.
• Design Changes: Whether it's updating your homepage layout, adding new banners, or making small tweaks to improve user experience, we're here to help your store shine.

Please note, while we're here to support your Shopify store's content, templates, and design, our services do not extend to building Shopify sites from scratch or developing new functionalities within Shopify. These services focus on enhancing and maintaining your existing store to ensure it performs at its best.

We've designed a more flexible way for you to collaborate with us. You have two options to choose from: Integrate with Your System: If you already have a project management system in place, you can onboard your assigned project manager into your system. They'll seamlessly adapt to your workflow. When you need WordPress tasks done, simply submit them within your project management environment. All communication about the tasks, updates, and delivery notifications will smoothly occur within your chosen system. Use Our Custom PM Tool: Alternatively, you can opt to use our custom project management (PM) tool. It's easy to use and tailored to your needs. Submit your WordPress tasks within this tool. All communication, updates, and notifications will continue to be handled within our PM tool. You can get a glimpse of how it works by checking out our demo here. And, don't worry – you'll still receive email notifications for task updates. No matter which route you select, collaboration remains efficient. You input tasks, and we take care of the rest. We'll provide daily progress comments, update you upon task completion, and eagerly await your feedback. For more detailed information about different types of tasks, such as new website development, monthly maintenance (including tips on creating WP Care Plans for your clients), and support services, explore our FAQ section.